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Frequently Asked Questions at the B&B

When and where is breakfast served?
Breakfast is served between 08:30 and 09:30 in the Pergola/ Braai area, weather permitting.

How do I pay for my room?
Payment via EFT is the preferred method. Guests may also pay by credit card or in cash. Please note that all payments must be finalised before arrival and not on departure.

 

Do you have a porter to assist with my luggage?
Unfortunately there are no porters to assist guests with their belongings.

Do you supply towels?
We do supply towels but not for use on the beach.

On your website you mention that the B&B is rustic. What does this mean?
Rustic style celebrates the natural and raw environment that the West Coast / Weskus offer. It is also characterised by often mixing styles which gives that rustic and raw appeal.

What if I arrive after the check-in times?
Should you arrive after 16:00 your room key and a map to the rooms will be left on the reception desk together with a contact number of a staff member who resides on the premises to assist you should you have difficulty in locating your room. For check-in after 19:00 kindly inform us prior to your arrival.

Does your B&B offer a “turndown” service? Does housekeeping make up our beds?
Unfortunately we do not offer a turndown service or make up beds while you are staying with us. However, should you stay for longer than 2 nights we will bring in clean bathroom linen.

Will we have our own bathroom, and do you have hot water and electricity?
Yes, each room has a shower with a hand basin and a toilet. The bridal suite is the only room with a bathtub. Hot water is always available. We do have electricity, but please note that during load shedding, the Sandpiper/Reception venue and the Restaurant/Party Venue will have power. However, please note that the rooms will not have electricity. We do provide candles and matches in each room.

Do you have WIFI at the venue?
We do have WIFI access inside the Sandpiper/Reception venue and in rooms 1-7 and 29-32. Please be aware that WIFI may not be available during load shedding. 

Can a single person book a double, twin or family room?

Yes you may but a surcharge of R200.00 per night will be added onto the rate if a double, twin or family room is booked for single occupancy.

 

Do you have a wheelchair-friendly room?

Yes, we do have a wheelchair-friendly room available. It's Room 29.

 

Is your B&B pet friendly?

Pets are allowed in 3 of our rooms namely 25, 26 & 27.

 

Is smoking allowed?

The Strandkombuis B&B is a strictly non-smoking accommodation establishment.

 

Can I book a sea-facing room?

Unfortunately there are no sea-facing rooms as a dune separates the B&B from the sea.

 

What if I need to cancel after making a booking?

As per our terms & conditions we regret that all bookings cancelled within 7 days of the scheduled time of arrival will result in the full forfeiture of the full confirmation fee. Please note non-arrivals will result in no refund.

Copyright 2023 @Strandkombuis

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